Most customers would rather text. So texting works properly.
Messages, web enquiries and the calls they follow sit on one thread. A conversation that starts on the phone and carries on by text is still one conversation.
What messaging covers.
- Replies to an incoming text, day or evening, without waiting for you
- Picks up a web enquiry and starts the conversation rather than filing it
- Answers the questions you get asked constantly
- Books, confirms, reschedules and reminds
- Keeps the same context as the phone call before it
- Runs the follow-up sequence you approved
- Hands the thread to you, readable, when it needs you
Consent, because texting is regulated
Message programmes only go live with the consent language, opt-out handling and carrier registration they require. That is set up properly rather than skipped.
An illustration of the flow. Not a real customer.
The messages that get skipped are the ones worth money.
Not marketing blasts. The specific, timely message that a busy owner means to send and does not.
A reply within minutes
The quickest answer usually wins the job, regardless of price.
A confirmation and a reminder
Fewer no-shows, fewer wasted drives, fewer wasted slots.
A follow-up that is not pushy
A quote with no follow-up is a decision left to chance.
A check that it is right
Problems surface while they are still easy to fix.
See how it would handle your messages.
A walkthrough is a conversation about how customers reach you now and what would be worth handing over first.